I recently had the chance to build a touring bike for a customer in Cincinnati. A few months had gone by since she'd received it, and I heard from her the other day:
"Dear Mitch,
Just wanted to let you know that my bicycle is, two months later, still exactly what I wanted and needed. I haven't been to physical therapy for my shoulder since it arrived (as I'm finally riding something that fits), and I have to schedule in an extra ten minutes to just about any ride because people want to talk to me about it. Cincinnati isn't a very bike-oriented place, but I've had members of the pipe fitters local union stop to ask me who made such a beautiful machine (the pipe fitters send their regards and compliments on your welding technique).
If I ever need another bicycle I am coming back to you. Schlepping up three major hills to work has become a joy rather than a burden--it is worth every single penny that I put into it. Thank you for the dedication you have shown to your craft. Two thumbs way up, Mitch.
Katie"
Thanks Katie, you made my day.
3 comments:
that's awesome mitch.
there is really nothing better than receiving a email like this from a happy customer! your bikes are so beautiful and well thought out, i expect you'll be getting a lot more emails like this in the future.
keep it up buddy!
-eli
Thanks Eli! Can't argue with the pipe fitters local!
Thaanks for sharing
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